Each generation brings their own set of unique gifts and challenges to the classroom. It’s the job of the training professional to find ways to make messages relevant to all generations. Be aware that age doesn’t always dictate which generation someone belongs to. Below are some tips to successfully reach Silents, Boomers, Gen X, and Millennials even when they’re in the same classroom.Silent Generation
Born between 1925-1945
This generation likes face-to-face and written communication. They want to know everything, including the reason why. In Becky’s podcast, she refers to one 21 year-old she had in class who, although was young, fit better into the Silent generation according to his communication preferences. The generation you best identify with may be determined more by where you grew up and your family rather than the year you were born.
Boomers
Born between 1946-1964
Baby Boomers tend to like body language vs words. This is the opposite of the Silent Generation so it’s important that your words match your body language when training to accommodate both groups. Boomers like open and direct communication. They don’t like controlling language. Avoid phrases like “You will do this…” and use phrases such as “Join me on page 31…”. They like thorough direction with a lot of details. To cover all the necessary material for this group, make sure to have a need to know, nice to know, and where to go section in your training materials. Present options to provide flexibility.
Generation X
Born between 1965-1979
Gen X loves emails. This is the easiest way for Gen X to hear from you. They like to give and receive feedback, both positive and negative. They want to understand the full picture so it’s important to keep them in the loop. They prefer an informal communication style. Casual story telling works well with this group. They like short and sweet sound bites. Think Twitter and communicate in 140 characters or less.
Millennials (Gen Y)
Born between 1980-2000
Millennials love a challenge. When communicating with this group, use a lot of action words. Don’t talk down to them. Encourage them to take risks and break the rules. They prefer email, Snapchat and Instagram vs Facebook. Like Gen X, they like to both give and receive feedback. They like a lot of accolades but also include constructive comments. Think of a sandwich approach: provide accolades, then constructive criticism, and finally affirmation.
It’s most likely that you’ll have a mixture of generations participating in your training class so you need to find techniques that work for everyone. Some techniques that work across generations are providing choices, engaging activities, networking opportunities, experiences that teach, reflection, and a team environment.
Learn more about communicating across generations and sign-up for the February 18th Webinar , “How to Reach and Teach Millennials and Gen Z in the Classroom”.
