A few years ago, Jiffy Lube International's Jiffy Lube University contacted The Bob Pike Group to help them create effective elearning through webinars. Elearning, which accounts for more than 95 percent of JLI’s courses, "gives us the breadth and depth we need to get new people up to speed quickly and performing at a high level. We use a four-step process [elearning, certification testing, on-the-job training, and proficiency as determined by a manager], to accomplish this,” said Ken Barber who oversees all of JLI's training. "The instructor-led training is the other part of our blended learning solution, and it’s primarily focused on mangers and assistant managers, because of the role they play at the store; we feel that’s worth the investment, to spend the time, to give them instruction and mentor them during that week of training so they can go back to their stores and do the same with their people.”
Elearning also allows JLI to get new employees involved in training and bettering themselves and their chances for advancement quickly. "We know that there is a direct correlation between the number of certifications, the level of certifications, that an individual achieves and the length of service he or she typically has,” Barber explained. "If we can have an employee plugged into a training program within the first 90 days, there’s a very good probability he or she will stay for two years or longer because most of the turnover we experience is within the first 90 days.”
"When I first got into training, I took classes from a number of companies to learn presentation skills. By far the best was from The Bob Pike Group, and ever since, I have gone back for help in training my people and for help in developing ILT presentations and now VILT course development and delivery," Barber said.
Becky "took our ILT class PowerPoint presentation and converted it to a VILT presentation including the Session Plan with interactive functionality to keep the students engaged," he said. The project was piloted, and JLI measured Level 1 student evaluations on the quality of the instruction, content, and overall experience, along with the technical challenges, and the before and after business metrics to determine the business impact. Barber said. When fully implemented, JLI expected to save more than half a million dollars annually. Next year will be the "breakthrough" year for JLI as VILT courses will be launched to various student groups, Barber said.
Bringing Becky in to consult "helped us accelerate the pilot and thus kick off full utilization and the related cost savings faster," he said.
With year-end upon many of our clients, now is a great time to book our design and consulting services for your next fiscal year to help you realize new savings and make this year's budget stretch even further. For more information on how The Bob Pike Group can partner with you to do custom solutions or custom design, call us at (800) 383-9210.
