Dealing with Difficult Behaviors

What do the Latecomer, the Know-It-All, the Blabbermouth and the Texter all have in common? Each has the potential to run your class off the rails. Experience specific coping strategies and techniques to help redirect disruptions and keep everyone engaged.

In this virtual training, you will:

• Discover 8 tactics to prevent prior participant behavior before it occurs
• Examine a reframing process to transform “prisoners” into “learners”
• Explore 5 strategies for minimize objections to learning solutions

Speaker:

Erin Fullerman

Training Consultant

The Bob Pike Group