Dealing with Difficult Participants

How to Save the Day When People Aren't on Their Best Behavior

What do the Latecomer, the Know-it-All, the Blabbermouth, and the Texter have in common? Each has the potential to run your class off the rails. Discover practical strategies to prevent and redirect difficult behaviors in every training setting.

In this one-hour webinar you will:

• Learn how to manage the 6 most challenging behaviors
• Discuss the underlying issues behind each behavior
• Make your job easier by planning participant-centered activities that win over everyone

Speaker:

Erin Fullerman

Training Consultant

The Bob Pike Group