September 28-30, 2008 Presentation Skills for Trainers and Subject Matter Experts Presented by Janice Horne

September 28-30, 2008 Instructional Design for Participant-Centered Training Presented by Priscilla Shumway

September 29-30, 2008 Train-the-Trainer Boot Camp Presented by Betsy Allen

September 29-30, 2008 Getting Started with E-Learning Presented by Becky Pluth

September 29, 2008 Coaching with ConfidenceTM Presented by Rich Meiss	September 29, 2008 Project Management Presented by Rich Ragan
September 30, 2008 The Coach Approach to Building Trust and Giving Feedback Presented by Linda Miller, Blanchard Companies	September 30, 2008 Storytelling: TheKey to Communicating and Delivering Business Results! Presented by Kathy Dempsy

Conference Sessions at a Glance

Conference Begins Tuesday, September 30, 2008

4:30-6:00 p.m. Networking Session and Reception

Wednesday October 1, 2008

7:00-8:00 a.m. Special Feature: Faith at Work Presented by Bob Pike

8:30-10:00 a.m. Opening Keynote - Leading at a Higher Level: Ken Blanchard on Leadership and Creating High Performing Organizations Presented by Ken Blanchard

10:30 a.m. - 12:00 p.m.

Session #101 First Aid Kit for Subject Matter Experts, Presenters and Trainers Presented by Doug McCallum	Session #102 Making Meetings Work by Design, Not Default Presented by Rich Meiss
Session #103 The Four Dimensions of Effective Leadership Presented by Lynn McCreery, The Blanchard Companies	Session #104 Performance Gap Map Consulting Presented by Priscilla Shumway
Session #105 Shed or You're Dead™! How to Stay Alive & Thrive in the Midst of Change Presented by Kathy Dempsey	Session #106 Learning Essentialism: What Should Really be in Your Training Presented by Becky Pluth

Session #107 Creating a HALO (Higher Performing Agile Learning Organization) Presented by Betsy Allen

12:00 - 1:15 p.m. Lunch and Pike's Peak Awards (included with your registration)

1:30 - 5:00 p.m. (3 Hour Sessions)

Session #108   Acquiring the Lost Art of Storytelling Presented by Kathy Dempsey

Session #109 Project Management Presented by Rich Ragan

1:30 - 3:00 p.m.

Session #110 Leading Your Cross-Generational Team Presented by Marilyn Corrigan	Session #111 Transforming Managers into Coaches:Coaching with ConfidenceTM Presented by Rich Meiss
Session #112 Poster Art 101 Presented by Adrianne Roggenbuck	Session #113 Build an Interactive Case Study in PowerPoint Presented by Betsy Allen and Becky Pluth

3:30 - 5:00 p.m.

Session #114 Dealing with Difficult Participants Presented by Doug McCallum	Session #115 Discover Your Listening Style Presented by Rich Meiss
Session #116 What Was I Thinking? Key Pitfalls of Corporate Coaching Presented by Linda Miller	Session #117 Powerful Presentations Presented by Betsy Allen

6:15 - 8:30 Dinner and Entertainment including Mike Rayburn Included with your registration

Thursday October 2, 2008

6:30 - 7:45 a.m. Session #201 Stretching, Breathing and Yoga Presented by Priscilla Shumway

8:30 - 12:00 a.m. (3 Hour Sessions)

Session #202 How to SCORE Presented by Doug McCallum

Session #203 To Theme or Not to Theme: Using Themes to Increase Training Transfer Presented by Kathy Dempsey

8:30 - 10:00 a.m.

Session #204 Writing Objectives Presented by Becky Pluth	Session #205 Three Tools for Building Consensus Presented by Rich Ragan
Session #206 Mind-Mapping Presented by Janice Horne	Session #207 Creating a Motivating Work Environment Presented by Marilyn Corrigan

10:30 - 12:00 p.m.

Session #208 Teaching from Tinseltown: How to Use Movie Clips to Teach and Train Presented by Becky Pluth	Session #209 The Retention Challenge Presented by Margie Blanchard, The Blanchard Companies
Session #210 Time Management Presented by Janice Horne	Session #211 Moving from IQ to EQ Presented by Priscilla Shumway

Session #212 Selling E-learning UP Presented by Betsy Allen

12:00 - 1:00 p.m. Lunch (Lunch is included with your registration)

1:30 - 5:00 p.m. (3 Hour Session)

Session #213 Xtreme PowerPoint® Makeover – 3 Hour Session (MUST Pre-Register) Presented by Betsy Allen

Session #214 Transfer of Training Presented by Priscilla Shumway

1:30 - 3:00 p.m.

Session #215 Creative Delivery Techniques for Webinars Presented by Bob Pike	Session #216 Participant-Centered Computer Training Presented by Becky Pluth
Session #217 Constructive Change Presented by Rich Ragan	Session #218  Discover & Capitalize on Your Behavioral Strengths Presented by Rich Meiss

3:30 - 5:00 p.m.

Session #219 The Top 10 Questions Trainers Ask—and Some Surprising Answers Presented by Bob Pike	Session #220 Facilitation Basics Presented by Rich Ragan
Session #221 Review or Revisit? That is the Question Presented by Adrianne Roggenbuck	Session #222 Classroom Management Presented by Janice Horne

Friday October 3, 2008

8:30 - 10:00 a.m.

Session #301 Interactive Learning Activities Presented by Becky Pluth	Session #302 Facilitating Learning with “Star Power” Guest Faculty Presented by Rich Meiss
Session #303 Platform Skills 101 Presented by Adrianne Roggenbuck	Session #304 Sustainable Training Presented by MJ Coulson
Session #305 Designing High Impact Interactive Participant-Centered Training Presented by Bob Pike	Session #306 Testing Right & Tight Presented by Priscilla Shumway

10:30 - 12:00 p.m.

Create a Closing to “WOW” any Participant

3 Day Pre-Conference Descriptions

Sunday, September 28-30, 2008 - Sun: 1:00-6:00, Mon: 8:30-4:30, Tue: 8:00-3:30 Presentation Skills for Trainers and Subject Matter Experts Janice Horne Attend this workshop if you are preparing to: Transition from subject matter expert to trainer Present to an important audience Enhance your platform skills. Train employees Become a more confident, effective and prepared trainer/presenter. This workshop focuses on the basics of adult learning, body language and delivery style. Use this knowledge to communicate more effectively, with better results. Plus, you will have the opportunity to practice what you've learned and take away a DVD of your own adapt, adopt and apply practice. After this workshop you will: Avoid pitfalls new presenters/ trainers often don't avoid Eliminate the mystery of training/presenting terminology Use PowerPoint® effectively, not exclusively, to propel your presentation Speed transfer to long-term memory using props, tools & object lessons Practice body language tricks many masters don't know are critical Temper tension, project your voice and set the pace for learners Use your participants' brain power to make your job easier Prepare you and your room so participants prosper See the gist of gestures and where they fit Take your audience from Point A to Point B smoothly Grab, ignite and keep the learner involved with 18 entertaining engagers Practice integrating your survival kit into an upcoming presentation Use checklists to write objectives, assess performance and organize your material Participants will receive: A personalized practice DVD Checklists to take the pain out of preparation Two books full of powerful presentation pointers (Return to at a Glance View)

Sunday, September 28-30, 2008 - Sun: 1:00-6:00, Mon: 8:30-4:30, Tue: 8:00-3:30 Instructional Design for Participant-Centered Training Priscilla Shumway It is suggested that you take the Boot Camp prior, however, if your main responsibility is training design, this workshop will provide the techniques you need. Kick start your next project using The Bob Pike Group's field tested, repeatable design process. Apply the eight step design process to create a training course from nothing or enhance an existing program. Deepen your knowledge of needs assessment, designing with the end in mind, and keeping the learner at the forefront of every project. Adapt, adopt and apply this proven design process during this workshop which empowers you to repeat and create instructor-led, participant-centered courses immediately.   WHO: Trainers with little or no design training Experienced trainers who want to improve the results of their training Subject Matter Experts who design training This is a workshop that: Streamlines design and allows for faster implementation with remarkable results. Helps you uncover perceived and real needs. Shows you how to create courses which are consistent and easily followed. Models Instructor-led Participant-centered training. Allows for participant interaction and practice with the design process. Gives you course materials that provide valuable checklists, samples, glossaries, surveys, assessment examples, job aids, and references related to design. As a participant in this workshop, you will: Analyze learner needs. Examine steps to implementing a quick and comprehensive needs assessment. Write measurable goals and objectives. Plan design approach. Plan lesson development. Isolate content into need-to-know, nice-to-know, and reference material. Inserting C.O.R.E. (Closers, Openers, Revisiters, Energizers) into your lesson development. Apply instructor-led, participant-centered training methods. Avoid shortcuts in design that can sink a project. Estimate timing for training process. Develop behavior-based job aids which evaluate learner application. Prepare visuals that make a message memorable. (Return to at a Glance View)

2 Day Pre-Conference Descriptions

Monday, September 29-30, 2008 - Mon: 8:30-4:30, Tue: 8:00-3:30 Bob Pike's Train-the-Trainer Boot Camp Betsy Allen Achieve 90% retention, cut design time by 50% and increase transfer by 75%. These easy-to-apply techniques create results and can be immediately applied to your programs! Create powerful new openings for your training Use a seven-step process to transform your current courses into high-impact, learner-centered courses Ban lecture and choose 49 ways to add variety Apply the latest adult learning theories to design and delivery Use the C.O.R.E. processes to increase retention and application Apply CPR to all your training Create powerful learning materials your participants will love to do Accelerate learning in special situations like computer training and technical training Create powerful new ways to demonstrate your training results Receive a comprehensive workbook and a copy of Creative Training Techniques Handbook, Third Edition (Return to at a Glance View)

Monday, September 29-30, 2008 Mon: 8:30-4:30, Tue: 8:00-3:30 Getting Started with e-Learning Becky Pluth   Many companies spend $100,000s on e-Learning programs and systems—and discover they made a poor decision. In order to avoid these costly mistakes, The Bob Pike Group partnered with e-Learning experts William Horton Consulting to develop this workshop to cover the fundamentals of e-Learning. This content-rich, highly interactive workshop lets you examine the essential e-Learning terminology, tools, technology, and best practices. This workshop will truly get you started in e-Learning. After attending this workshop, you'll be able to avoid ineffective or overpriced e-Learning endeavors by knowing how to distinguish between good and bad e-Learning, how to assemble the talent for your next e-learning project, and how to ask the right questions of e-Learning specialists. You'll have the confidence, questions, and core knowledge to contribute to e-Learning planning and design in your company. You will also begin your own ongoing education to move beyond the basics. After attending this workshop, you will be able to: Recognize e-Learning's core concepts and vocabulary Research core technologies and milestone products Decide where e-Learning is appropriate Distinguish good and bad techniques in examples of e-Learning Communicate the business aspects of e-Learning to upper management Improve online test questions to make them clear and fair to all Find answers to your own questions by conducting targeted searches and validating the results Pinpoint skills and talents needed for a successful e-Learning team Identify personally rewarding career opportunities in e-Learning Plan and begin an ongoing program of individual learning about e-Learning   (Return to at a Glance View)

1 Day Pre-Conference Descriptions

Monday, September 29, 2008 8:30 - 4:00 Coaching with Confidence Rich Meiss   This career-enhancing program is a must for anyone responsible for getting results through people: managers, supervisors, team leaders, coaches and meeting facilitators. Learn to lead others with an approach that diffuses confrontation while achieving the results you want. Coaching with Confidence will give you specific strategies and skills you can immediately apply. At this workshop you will learn: A formula for determining the cost of not coaching Communication techniques that help you ask for what you want while reducing conflict Practical skills that will give you the confidence to resolve long standing nagging issues on your own The skills to build and retain the best talent After this workshop you will possess the skills, comfort level and awareness to: Stay focused on solutions, not problems Build trust and respect Maintain dignity under pressure Tell the truth (even when difficult) Coach for results (Return to at a Glance View)

Monday, September 29, 2008 8:30 - 4:00 Project Management Rich Ragan Guide teams to successfully complete large, complex projects. Get managers out of the slimy swamp of details from tiring tools they've tried before. Quit wasting assets by reinventing the wheel with each new boss or project. This workshop provides new project leaders and team members with a simple, yet powerful, process for building a project management map that is visual and can be repeated. A project management map clearly defines the project and its goals so it can be delivered on time, within budget and within quality standards. It's one of The Bob Pike Group's most powerful consulting tools. Participants in this course will adapt, adopt and apply simple field-tested principles of project management. Participants will discover how to: Clarify what a project is and what it isn't Identify project team, scope of authority and project role Pre-plan the project work breakdown to the finest detail Schedule project work —identify the fastest and most flexible critical path Determine project start and stop times Successfully change or flex—you are never in control, yet you can be in charge! Leverage lessons learned—a project isn't closed without a Process Review Takeaways include: Repeatable worksheets, processes and forms Project planning job aids Fundamentals of Project Management by James P. Lewis (Return to at a Glance View)

Tuesday, September 30, 2008 8:00 - 3:30 The Coach Approach to Building Trust and Giving Feedback Linda Miller, Blanchard Companies Climate studies, regardless of geography, industry, or level within an organization, reveal that trust and feedback are critical to organizational success. Trust is core to how people work together, listen to one another, and build effective relationships. Providing good feedback is a powerful skill and crucial when coaching and developing others. This session presents a basic coaching model to build practical skills for understanding and increasing trust and for delivering helpful feedback. This session includes: A brief overview of a coaching model and skills A definition of trust including specific behaviors that create or break down trust A trust self assessment and action plan A comprehensive trust development resource guide The coach approach to giving feedback A model for thinking about positive, observational and constructive feedback A planning guide for giving feedback Practical application of feedback with development and performance conversations. Linda Miller, a veteran in organizational coaching, will facilitate this pre-con session. Linda has been actively involved in launching organizational coaching around the globe. As part of The Ken Blanchard Companies, she serves as Global Liaison for Coaching. In the past 18 months, Linda has co-authored 2 books: Coaching in Organizations: Best Coaching Practices from The Ken Blanchard Companies and Coaching for Christian Leaders: A Practical Guide. (Return to at a Glance View)

Tuesday, September 30, 2008 8:00 - 3:30 Storytelling: The Key to Communicating and Delivering Business Results! Kathy Dempsy Persuasion is critical to business success.When you look atthe most influential people in history, they all have one common characteristic; they were great storytellers. Forget about PowerPoint and statistics. If you really want to change behavior orsell your product, you'll learn the secrets to telling a great story. In the interactive hands-on workshop, attendees will learn the following: 7 purposes of telling a story 4 point classic story structure Top 10 tips for telling a great story 5 techniques to generate story ideas #1 critical factor that all great stories must have How to dissectstoriesto understand the construction 7 places to find great stories The consequences of not telling stories How to apply the techniques to your own work 3 biggest barriers for using stories at work Storyselling: How to sell more of anything by telling stories How to engage othersby telling an interactive story 3 strategies for choosing the right words for impact Write your own story for direct work application (Return to at a Glance View)

Tuesday, September 30, 2008 8:00 - 3:30 A Workshop Specifically for Educators Designing Lessons that Score: A Learner-Centered Model for ALL Educators Adrianne Roggenbuck In this highly interactive workshop you will experience effective openers, closers, energizers, and revisiters that you can use immediately with any level of students, especially adults. You will also be exploring a research-based learner-centered model for designing and delivering instruction. By the end of the day, you will be able to recognize the elements of a learner-centered classroom. Time will be allocated during the course to start writing a lesson plan using your content that incorporates those elements. Join us for a day of energizing, active learning! Course Objectives: As a result of attending this workshop, participants will be able to: Define Learner-Centered Teaching Excellence Apply a Learner-Centered Design and Delivery Model Review Research on Best Practices Experience effective Openers, Closers, Energizers and Revisiters Analyze Lessons for elements of Learner-Centered model Write a Learner-Centered Lesson Plan Course 1 day Outline: Openers, Closers, Revisiters, Energizers (CORE): Engage in a variety of activities that you can adapt, adopt and apply to your own content and process. Learner-Centered Model of Instruction: This includes the Social Component of Learning, the 90/20/8 Rule, using CPR to chunk material, and the importance of three-way communication. Research-Based: Explore the research supporting the Learner-Centered Model. Design and Delivery Cycle: Follow these Eight Steps to guarantee more effective instructional design and delivery. Application: Write a plan utilizing the Learner-Centered Model using your own content. Experience engaging formative assessments throughout the day. Leave with a learner-centered plan for you next lesson or workshop and multiple strategies to implement immediately. (Return to at a Glance View)

Conference Session Descriptions

Wednesday October 1, 2008

Wednesday, October 1, 2008 8:30 - 10:00 Opening Keynote: Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations Ken Blanchard For the past 25 years, Ken Blanchard and his colleagues helped good leaders and organizations become great—and stay great. Now, for the first time, they've brought together everything they've learned about outstanding leadership. In this exciting and thought provoking session, you'll learn how to go beyond the short term and zero-in on the right target and vision, deliver legendary customer service, empower your people and ground your leadership in humility to focus on the greater good. For years leaders have relied on Ken Blanchard's insight, wisdom and practical techniques. Now you can hear him in person describe how you can lead people to greatness, as you create high performing organizations that make life better for everyone. This keynote will focus on four key elements. Set Your Sights on the Right Target and Vision Be the Provider of Choice, the Employer of Choice and the Investment of Choice Key ingredients for continuous improvement Defining your purpose/mission Developing your image of the future Clarifying your values Setting goals Treat Your Customers Right Define a customer service vision Understand what your customers really want Creating systems to turn your customers into Raving Fans Treat Your People Right Training your employees Win-Win Performance Management Developing Systems and Process to support performance management Recognition and career planning Your People Are Your Organization Have the Right Kind of Leadership Servant Leadership Learning What great Leaders Know and Do Gung Ho! Your Employees (Return to at a Glance View)

Session 101 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. First Aid Kit for Subject Matter Experts, Presenters and Trainers Doug McCallum Need to cope with the training's little scrapes & bruises that can really hurt? Derived from 26 years in the trenches as a trainer, you'll gain strategies and techniques for your next training battle. From seating to sight lines, discover how you can avoid typical mistakes and thrive, not just survive, your next training! Participants will: Determine what mistakes they have been making and how to fix them Leave with 21 ideas to energize your training sessions Keep all participants more engaged in training session using the First Aid Kit materials (Return to at a Glance View)

Session 102 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. Making Meetings Work by Design, Not Default Rich Meiss Non-productive meetings cost organizations thousands of hours each week. This session will focus on what types of meetings to have, how often they should be held and who should attend. A checklist of what to do before, during and after a meeting to make it successful will be covered. Additionally, you will learn at least 17 ideas to make your meetings more engaging and memorable. Participants will: Determine the cost of non-productive meetings Leave with 7 ideas to energize your meetings Keep all participants engaged in the meeting (Return to at a Glance View)

Session 103 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. The Four Dimensions of Effective Leadership Lynn McCreery, Blanchard Group Today's business world is characterized by increasing change—technological, cultural, social, economic and personal. The net effect is increasing anxiety, insecurity and more pressure than ever before on today's employees—creating an intense need for managers to be more effective as leaders. Learn how Situational Leadership® II and the four dimensions listed below will give leaders the inspiration and skills to empower today's emerging workforce. The Heart—Motivation or Intent/Leadership Character The Head—Assumptions and Beliefs/Leadership Methods The Hands—Application/Leadership Behavior The Habits—Daily Recalibration of Commitment to Mission and Values (Return to at a Glance View)

Session 104 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. Performance Gap Map Consulting Priscilla Shumway While researching your training project, you realize that training will not solve the problem—it's larger than just a knowledge or skill gap. What now? Use this field-tested tool to create a productive conversation. See how to diplomatically discuss the environment, the organization and the performance issues which will lead to more solutions than just looking at learning. Walk away with a template and suggested dialogue questions to create consensus and solutions (not just more sessions). Participants will: See the Performance Gap Map process modeled Analyze a real performance issue Practice Performance Gap Mapping (Return to at a Glance View)

Session 105 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. Shed or You're Dead™! How to Stay Alive & Thrive in the Midst of Change Kathy Dempsey Most successful people in life do one thing well—they navigate change. Every time you're faced with change you have a choice—you can SHED and grow personally and professionally or you can allow the change to get you stuck and hold you back. Participants will: Decipher the dynamics of change and the #1 barrier to dealing with change more effectively Identify 3 key strategies to help you not just survive, but THRIVE in the midst of change Develop your own change action plan that you can immediately implement (Return to at a Glance View)

Session 106 Wednesday, October 1, 2008 10:30 a.m. - 12:00 p.m. Learning Essentialism: What Should Really be in Your Training Becky Pluth Not many people have the time nor budget for multi-phased, committee-oriented, traditional instructional design. If you need a faster, more cost-effective and reliable approach, drop into this session. Discover how to focus your instruction on what learners really need and how to deliver it in a form that is best suited to them. This performance-based instructional design technique can reduce the length of training programs by 50-90% while improving performance. Participants will: Quickly isolate what needs to be learned Set clear, achievable e-Learning objectives. Streamline e-Learning design without sacrificing effectiveness. (Return to at a Glance View)

Session 107 Wednesday, October 1, 10:30 a.m. - 12:00 p.m. Creating a HALO (Higher Performing Agile Learning Organization)

Session 108 Wednesday, October 1, 2008 1:30 p.m. - 5:00 p.m. Acquiring the Lost Art of Storytelling (3 Hour Session) Kathy Dempsey Stories powerfully communicate, illustrate and reinforce a point. Long after our participants leave our training session, it's often the stories that they remember. So often, we as trainers don't use stories enough or in the most effective way. What makes for a great story? How do you tell one? In this session, you will have the opportunity to work on one of your personal stories and learn how to use it to help others learn! Participants will: Examine the 4 point structure of great stories Discover how and where to find your own stories to help increase retention Identify 16 tips for successful storytelling (Return to at a Glance View)

Session 109 Wednesday, October 1, 2008 1:30 p.m. - 5:00 p.m. Project Management (3-Hour) Rich Ragan Do you get assignments that keep growing and involve others? This is managing a project and can be a difficult undertaking! Join this session and gain insights into managing a project, why projects fail and developing a realistic time schedule. Participants will: Clarify what a project is and isn't Develop a schedule of activities using job task cards Determine how long it will take to complete any project (Return to at a Glance View)

Session 110 Wednesday, October 1, 2008 1:30 - 3:00 p.m. Leading Your Cross-Generational Team Marilyn Corrigan Today's workplace is a mix of four generations. Effective leaders need to recognize and appreciate the unique characteristics of each generation and find ways to capitalize on these strengths to maximize individual and team performance. You will see new perspectives into the contributions each generation may bring to work and practical strategies and techniques for managing a generational diverse team. Participants will: Discover some of the unique characteristics of each generation (matures, boomers, generation X and millennials) Develop ways to communicate more effectively with multiple generations Describe ways to bridge the generations and create cross-generational teams (Return to at a Glance View)

Session 111 Wednesday, October 1, 2008 1:30 - 3:00 p.m. Transforming Managers into Coaches:Coaching with ConfidenceTM Rich Meiss Good coaching is one of the most effective ways to enhance organizational results. However, most managers today do not coach effectively. This session stresses the importance of coaching while showing the costs of not coaching. You will experience the value of three of the five coaching roles—cheerleader, confidant and corrector—and help managers learn how to reinforce good performance, redirect poor performance and realize the power of helping their people discover their own solutions. Participants will: Estimate the cost of not coaching in their organizations Practice the coaching skills of Cheerleader, Confidant and Corrector Improve performance through implementing coaching skills (Return to at a Glance View)

Session 112 Poster Art 101 Adrianne Roggenbuck   Are you artistically challenged? Discover simple, yet effective, ways to dress up your presentation posters to increase visual impact. Just imagine it, and you can draw it. Practice drawing basic images for illustrating any concept while improving retention. Walk away with a creative design for your next presentation poster. Participants will: Practice illustrating a poster Examine thirteen principles for designing powerful posters Use imagination and have FUN drawing (Return to at a Glance View)

Session 113 Wednesday, October 1, 2008 1:30 - 3:00 P.M. Build an Interactive Case Study in PowerPoint Betsy Allen and Becky Pluth You will complete a case study using PowerPoint 2003 or 2007 to build an interactive learning experience. Bring your laptop for full value—although you may share one with another participant. With the help of step-by-step instructions, individual coaching, and some graphics, you will build a fully functioning activity that you can saveas HTML and upload to your web server. To get the most out of this lab activity, you must be comfortable using PowerPoint's features, such as the drawing tools and the hyperlink tool. Participants will: Use the slide master to hold common images and links Add hyperlinks to allow for slide-to-slide navigation Publish the completed activity as an HTML file from within PowerPoint (Return to at a Glance View)

Session 114 Wednesday, October 1, 2008 3:30 p.m - 5:00 p.m. Dealing with Difficult Participants Doug McCallum Have you ever had a difficult participant in your training session? Of course you have. We all have! You know the prisoner but what about the sleeper? Don't misstep or reinvent the wheel. Experience at least 4 strategies for 15 different types of difficult participants. Participants will: Decipher 15 types of difficult participants they now have or might have Leave with 4 strategies for handling each difficult participant Keep all participants more engaged in training session using the variety of methods shared (Return to at a Glance View)

Session 115 Wednesday, October 1, 2008 3:30 p.m. - 5:00 p.m. Discover Your Listening Style Rich Meiss Successful organizations recognize that effective communication contributes to a positive climate as well as bottom-line results. The ability to listen effectively leads to the best quality communication. Good listeners use a range of listening styles—from more feeling-oriented listening to more fact-oriented listening. Discover which of the 5 listening styles you tend to use, and learn how to increase your listening effectiveness. Participants will: Complete a listening profile and discover their listening style Recognize the strengths and limitations of each style Create a plan to increase their listening effectiveness Return to at a Glance View)

Session 116 Wednesday, October 1, 2008 3:30 - 5:00 p.m. What was I Thinking? Key Pitfalls of Corporate Coaching Linda Miller A veteran coach who has been burned several times shares her experiences and lessons. Expanding the issues of clarity and alliances, she will explore how both are vital in all aspects of corporate coaching and how they are crucial in avoiding project failure. Come prepared to share your stories. Participants will: Receive checklist of essential questions to answer when beginning an engagement Experience a basic methodology for achieving clarity about objectives Understand how strong partnerships and alliances will aid navigation through rough waters (Return to at a Glance View)

Session 117 Wednesday, October 1, 2008 3:30 - 5:00 p.m. Powerful Presentations Betsy Allen How do you grab attention, make your message stick and change behavior with presentations or training? Intrigue and inspire your audience with content which can be reshaped for your message as an opener, closer or interactive learning activity. Experience 13 intriguing puzzles from the book Powerful Presentations, create your own and discover favorites of other colleagues. Participants will: Examine the importance of memory hooks to frame major messages Experience 13 customizable mind-changing content frames Reshape a content frame to use immediately (Return to at a Glance View)

Thursday October 2, 2008

Session 201 Thursday, October 2, 2008 6:30 - 7:45 a.m. Stretching, Breathing and Yoga Priscilla Shumway   Join this sunrise session to start your day with stretching, breathing and Yoga techniques to wake up your body and brain. Dress comfortably ready to flex your muscles! Explore how we can incorporate them to stretch your next classroom experience. (Return to at a Glance View)

Session 202 Thursday, October 2, 2008 8:30 a.m.- 12:00 p.m. How to SCORE (3 Hour Session) Doug McCallum Join this session for Super Closers, Openers, Review & Energizers techniques learned during the past 50 years of training experience by the authors of the book SCORE. Experience 10 favorites that work every time. Start or expand your delivery and design toolkit in this session. Participants will: Examine 4 openers, closers, energizers & reviews out of the SCORE book and apply them to specific training Leave with 4 additional openers, closers, energizers & reviews to adapt to specific training Keep all participants more engaged in training session using Openers, Closers, Energizers & Reviews (Return to at a Glance View)

Session 203 Thursday. October 2, 2008 1:30 - 3:00 p.m. To Theme or Not to Theme: Using Themes to Increase Training Transfer Kathy Dempsey Ever wondered how to increase retention by theming your content? Want to learn how to make intangible content, tangible? Want to magically increase attention, retention and recall with minimal work? Discover how to use themes in this session to make your message stick. Participants will: Discover 7 steps of theming Explore multiple ways to anchor your theme throughout your training Plan a theme for your next training session (Return to at a Glance View)

Session 204 Thursday, October 2, 2008 8:30 - 10:00 a.m. Writing Objectives Becky Pluth If you have ever used words like understand, know, learn or remember in your objective you NEED to attend this session. Learn why these words should not be used and how to use adjectives that will help you to know learning took place. As you develop a course, a lesson or a learning activity, you need to determine what you want the participants to learn and how you will know that they learned. The return on the investment of well-crafted objectives to lay the groundwork of success for your session, meeting or project is immeasurable. Participants will: Compare the three most common types of objectives Examine the ABC's of writing a strong objective Practice writing clear objectives (Return to at a Glance View)

Session 205 Thursday, October 2, 2008 8:30 a.m. - 10:00 a.m. Three Tools for Building Consensus Rich Ragan Where do you start when facilitating a meeting that must lead to consensus? Experience three proven processes: Nominal Group Technique, Affinity and Force Field Analysis. These field-tested approaches facilitate, engage and align support with organizational goals. Participants will be able to: Have clarity on what consensus is and what it isn't Examine and discuss the merits of twelve ground rules critical to a successful meeting Perform and implement three processes used by groups to reach consensus and own solutions (Return to at a Glance View)

Session 206 Thursday, October 2, 2008 8:30 - 10:00 a.m. Mind-Mapping Janice Horne Get all those great ideas out of your head and onto paper! Learn how to capitalize on the way the brain operates (much more like a pinball machine than a linear pattern). Discover how to use mind-mapping to plan, prepare and present. Participants will: Discover how to brainstorm ideas Learn techniques to organize presentations and training Employ mind-mapping as a delivery aid (Return to at a Glance View)

Session 207 Thursday, October 2, 2008 8:30 - 10:00 a.m. Creating a Motivating Work Environment Marilyn Corrigan Organizations increase their competitive edge when employees are motivated to succeed. Creating a positive work environment leads to greater productivity and employee retention. Leaders can build motivation into the work through achievement, responsibility, meaningful work, and recognition. Join this session to share practical tips and techniques to reward and recognize. Participants will: Understand what motivates and de-motivates employees Assess the factors that motivate individuals Describe ways to recognize and reward others (Return to at a Glance View)

Session 208 Thursday, October 2, 2008 10:30 a.m. - 12:00 p.m. Teaching from Tinseltown: How to Use Movie Clips to Teach and Train Becky Pluth Ever attend a meeting or training session that didn't grab your attention? According to Training Magazine (Feb 2006), 34% of employees find training a waste of time. But great movies grab learners' attention immediately and are a treasure-house of metaphors with situations and stories that teachers, trainers and managers can draw from. Experience actual movie clips and how to lead discussions that will help you teach, energize, engage and inspire your participants. Recognize the key components in selecting a movie segment for teaching Analyze several movies and how they can be incorporated into training Examine the safety scale in designing discussion questions for movies (Return to at a Glance View)

Session 209 Thursday, October 2, 2008 10:30 a.m. - 12:00 p.m. The Retention Challenge  Margie Blanchard, The Blanchard Companies Retention is an issue we hear a lot about today, especially with changing demographics at the workplace and looming labor shortages. Competition for talented people gets keener every year. This session guarantees several proven tools and best practices. Leaders and managers use these strategies to increase motivation and prevent unwanted attrition. After this session, you will too! Participants will: Rediscover that managers and leaders have three critically important jobs (two are often overlooked).  Practice key retention enhancing best practices and habits.  Uncover how select organizations that have raised this issue to a strategic level and taken action. (Return to at a Glance View)

Session 210 Thursday, October 2, 2008 10:30 a.m. - 12:00 p.m. Time Management Janice Horne Most people want to be more productive but don't know how to identify their time-wasting habits or how to change them. In this session, assess your time management effectiveness. Use these findings to prepare an action plan for personal improvement in 12 key areas: attitudes, goals, priorities, analyzing, planning, scheduling, interruptions, meetings, paperwork, delegation, procrastination, and time teamwork. Implementing this will lead to improved performance and reduced stress. Participants will: Assess individual time management effectiveness Discover the top time wasters Appraise key tips for maximizing time (Return to at a Glance View)

Session 211 Thursday, October 2, 2008 10:30 a.m. - 12:00 p.m. Moving from IQ to EQ Priscilla Shumway Emotional Intelligence Quotient (EQ) describes the ability to perceive, assess and manage the emotions of one's self, of others and of groups. Why is this becoming increasingly important in our world of work? What is its function on the job and in the training room? Which EQ competencies can be taught? Discover the surprising answers to these questions & more during this compelling session, Participants will: Uncover the single ingredient that gets one hired and fired (hint: they are different). Distinguish between what is and isn't emotionally intelligence. Leverage emotional intelligence in and out of the classroom (Return to at a Glance View)

Session 212 Thursday, October 2, 2008 10:30 a.m. - 12:00 p.m. Selling E-learning UP Betsy Allen Do your Executives suffer from unrealistic E-learning expectations? Is training considered a cost, rather than an investment? Do some of your managers seem to have hidden agendas? If the answer is yes, this session is a “must see.” Dispel the myths and support the truths of E-learning success. Figure out who you need to sell to—along with how, why and which approach to use given the person's behavioral style, bias towards change and comfort with technology. Participants will: Strategize your E-learning Pitch before approaching Senior Leadership. Craft talking points to overcome sticking points. Practice a field-tested repeatable process of selling E-learning UP. (Return to at a Glance View)

Session 213 Thursday, October 2, 2008 1:30 - 5:00 p.m. Xtreme PowerPoint® Makeover – 3 Hour Session (MUST Pre-Register) Betsy Allen Conduct a real-time Xtreme PowerPoint makeover. Prior to the conference, submit your worst PowerPoint nightmare, and you may be selected for a real-time makeover in this session. Love it or hate it—PowerPoint is here to stay (for now). You will practice and use the robust strategies for unique templates, unusual graphics and unbelievable transformations from common to uncommon visual media support. Bring your laptop (or work with another participant) to conduct a makeover. *Must pre-register by calling or indicating on your registration form; session details will then come in your conference confirmation. Participants will: Examine PowerPoint behaviors to use and lose. Exchange ideas to take your visual media to the next level. Produce an Xtreme PowerPoint makeover. (Return to at a Glance View)

Session 214 Thursday, October 2, 2008 1:30 p.m. - 5:00 p.m. Transfer of Training (3 hours) Priscilla Shumway Training is a process, not an event, right? How do you make sure that what people learn gets used back on the job? Explore 155 practical strategies to use before, during and after the training event. Use these field-tested strategies with key people in the process to ensure that not only is the right training offered, the results also make a difference. Participants will: Identify the barriers in the transfer of training Explore 54 strategies for transfer of training Articulate the Top 10 strategies for getting management support (Return to at a Glance View)

Session 215 Thursday, October 2, 2008 1:30 - 3:00 p.m. Creative Delivery Techniques for Webinars Bob Pike Explore 5 techniques for delivering interactive webinars to as many as 1,000 people at a time. Discover involvement techniques, in addition to opening, closing and revisting strategies, you can use—even when your audience isn't in the same room. You'll experience the techniques in action as Bob delivers this session to a remote audience, in addition to the participants in this session. Participants will: Dissect what makes a webinar interactive or not Experience interactive training strategies in action Create an action plan to implement during their next (and maybe first) interactive webinar (Return to at a Glance View)

Session 216 Thursday, October 2, 2008 1:30 - 3:00 p.m. Participant-Centered Computer Training Becky Pluth It's time to put panache back into your PC trainings! Discover or rediscover techniques that will make the driest material come to life both on the screen and in your PC training room. Whether using a white board or smart board it's time to get on board and take a crash coarse in designing creative PC trainings. We'll take a look at ways to enhance motivation and retention through three different instructional methods. Participants will: Examine instructor-led participant-centered computer training basics Evaluate three instructional methods that teach and engage the PC learner Acquire tactics creating and maintaining trainer and participant motivation (Return to at a Glance View)

Session 217 Thursday, October 2, 2008 1:30 - 3:00 p.m. Constructive Change Rich Ragan   Something new is always happening! Discover additional ways to address the ever-changing scenarios that life and work bring. This session provides you with coping strategies and a Personal Resource Plan to transform change resistance into change friendliness.  Participants will be able to: Recommend tools for implementing a successful change program Identify and build strategies to address resistance Write a personal resource plan for addressing change (Return to at a Glance View)

Session 218 Thursday, October 2, 2008 1:30 p.m. - 3:00 p.m. Discover & Capitalize on Your Behavioral Strengths Rich Meiss Successful leaders understand their personal behavioral style (often called personality) and how it impacts those whom they lead. They know how to capitalize on the strengths of their style while also minimizing their weaknesses. This session will help participants discover their unique behavioral style through the use of the world-famous DiSC® model of human behavior—now used by over 50 million people worldwide. Participants will: Assess your behavioral style. Capitalize on the strengths of their style. Recognize ways to minimize the limitations of your style. (Return to at a Glance View)

Session 219 Thursday, October 2, 2008 3:30 - 5:00 p.m. The Top 10 Questions Trainers Ask—and Some Surprising Answers Bob Pike In this session Bob will share the answers to the 10 most frequently asked questions he receives. Questions like: How do I get management support for training? How do I deal with difficult participants? How do I become a trainer like Bob Pike? How will online learning impact classroom training? And six more. Participants will: Receive answers to most frequently asked questions. Identify resources that can help in implementing the answers. (Return to at a Glance View)

Session 220 Thursday, October 2, 2008 3:30 p.m. - 5:00 p.m. Facilitation Basics Rich Ragan What characteristics define an effective facilitator? Did you know that there are two major types of facilitation? Gain new insights into how a skilled facilitator operates and the skills/knowledge needed to be successful. Participants will be able to: Distinguish the two types of facilitation Examine six proven intervention techniques Implement quality questions and listening techniques (Return to at a Glance View)

Session 221 Review or Revisit? That is the Question Asrianne Roggenbuck What is the difference between reviewing and revisiting? When the trainer repeats information, it's a "review." When the learner revisits the same content differently, it's a "revisit." When the person talking the most is learning the most, what does this mean for trainers? Visit the