Coaching For Success A Hands-on Program that gets Results through People Coaching is a core competency in today's high performing workplace, yet most supervisors and managers have had little or no training in effective coaching. This workshop will help your supervisors and managers learn the strategies and skills to deal with tough people issues.

Coaching For Success helps leaders and managers respond to people situations quickly and effectively by learning to assume these five roles:

The Coach as Confidant: Learn to build trust and practice asking questions to reach the core issues. Focus on solutions rather than problems.

The Coach as Cheerleader: Learn from video and discussion exercises how to coach great work and good behavior. Focus on what you really want.

The Coach as Trusted Friend: Learn to deal with sensitive issues that are only appropriate for a trusted friend to address. Focus on the behavior and how to correct it - not on the person.

The Coach as Facilitator: Learn to facilitate a conflict situation between two co-workers. Focus on managing the process.

The Coach as Final Authority: Learn to identify and resolve situations in which the employee is heading down a dead-end path. Focus on consequences and dealing with defensiveness.

This career-enhancing program is a must for anyone who is responsible for getting results through people, including managers, supervisors, team leaders, coaches and meeting facilitators.

• Stay focused on solutions, not problems.
• Learn to build trust and respect.
• Understand the five key roles of coaches and when to use each role.
• Maintain dignity under pressure.
• Practice the skills of resolving tough people issues.
• Make requests rather than complaints.
• Understand how to coach and reward good behavior.

Learning the WWIINN coaching formula gives supervisors and managers the confidence to coach poor performance

W - What do I really WANT?

W - What have I WITNESSED?

I - What is the IMPACT?

I - Use I statements.

N - What I NEED from you is….

N - What do you NEED from me?

Participants practice this coaching model and get comfortable addressing and confronting poor performance, unacceptable behaviors and inappropriate language and actions in the workplace. Managers learn when and how to appropriately praise and reward good performance. They develop the skills needed to coach their people to become stellar performers and determine when it is best to terminate a poor performer. Managers and Supervisors must have the skills and proven models to rely on when employee problems and issues arise on the job. This no-nonsense approach to coaching people is a win-win formula for success.

Rich Meiss here: In the Coaching For Success workshop I tell participants - "If you don't have a goal, you are not coaching, your are meddling!"Good coaches clearly define the vision, values and goals for their people in order to coach effectively.