Every trainer experiences the frustration of dealing with the debators, the dominators, and the incessant questioners.
Bob Pike and Dave Arch identify 15 common difficult participants such as the preoccupied, the latecomer, the withdrawn, and the expert. For each kind of difficult participant, they give you two types of solutions.
The first section of the book provides you with general "prevention" strategies–how to head off all kinds of difficult behaviors before they appear.
The second section offers "corrective" strategies. Each difficult participant is covered in a separate chapter. From 6-15 strategies are provided for each type so you can select approaches you feel will work best in your situation.
- 3 best responses to the know-it-all
- 5 methods to get the skeptic involved in the training
- Effective strategies to prevent the latecomer
Armed with these techniques, you will be able to turn even the most aggravating participants into active learners. Softcover, 114 pages.
