Don't Give Up on Aging Boomers Just Yet
By Larry Johnson and Meagan Johnson
Despite the recent headlines about the
record number of boomers nearing the age of retirement, many aren't planning to
retire any time soon. According to AARP, 27 percent of workers aged 45 and
older said the economic slowdown had prompted them to postpone retirement and
76 percent said they intend to keep working in retirement.
However, another recent survey says
that Boomers aged 53 to 61 reported significantly less support from their supervisors
to get additional training to further their careers and fewer flexible work
options than those younger.
This can be a mistake. Since most Gen
Xers and Yers view their jobs as temporary assignments, paying to train older
employees may be the safer bet. Even if the Boomer retires before you get a
return on your investment, you may be able to recover that investment with some
creative planning.
One Baby Boomer telecommunications
engineer oversaw the installation of large phone systems for big corporate
customers. Six months before her retirement, her company significantly upgraded
these systems, which required extensive new training for installers and the
completion of a certification process. Her boss made a deal with her; he would
send her to the training so she could be certified if she would agree to be on
call for one year after retiring at her regular salary, prorated to a daily
fee. It was a win/win. The company got the benefit of her certification for the
last year she was there, plus a full year of being an on-call contractor. She
got the benefit of being able to charge other consulting clients more after she
retired because she had this certification.
Whether or not you can work such a
sweet deal with your Baby Boomers, it would serve you well to think twice
before automatically writing them off for training, no matter how close they
are to leaving.
Baby Boomers have had long careers to
hone skills that can very often be put to use in new and innovative ways. Give
them the opportunity to do so; it will help them restart their motors and renew
their commitment to the organization.
Take, for example, Kathy Deel. The medical
records department at her hospital had poor turnaround time that which impacted
accounts receivable days and unbilled discharges. Patient and physician
satisfaction were poor because the department was not timely in releasing
medical records for continuity of care. Employee morale and satisfaction were
extremely low and turnover was high. Internal customer satisfaction was also
very low. To make things worse, the department had recently implemented an
electronic medical record system, and users had not been trained to use it. The
department director had resigned and the hospital was looking for a
replacement.
Deel, the Director of the hospital's quality
management department, suggested she run medical records, as well as quality management
which she had done successfully at another hospital.
The executive committee gave her the
go-ahead. Kathy, who was 55 years of age at the time, said the challenge was
like a shot of adrenalin for her.
Under her leadership, the newly
combined department was prospering within a year. Medical record turnaround
time was reduced from four days to 24 hours. She focused the staff on
eliminating waste and revamping processes, which improved efficiency so much
that she did not fill the vacancies that occurred with attrition or letting
underperformers go.
Today, the department operates with
one-third fewer employees, patient and physician satisfaction is up, and the
department is recognized as one of the best medical records units by its
electronic medical record vendor. Most of all, says Deel, the staff members
that remain have an attitude of pride and team spirit that was missing before
she took over.
The lesson here? Your oldest employees
may be your most loyal, knowledgeable, wise, motivated, and the hardest working
among those in your organization. If you give them a new look, you may be very
surprised at the return you get.
Larry and Meagan Johnson, a father-daughter team, are the Johnson Training Group. They
are leading experts on managing multigenerational workplaces, and coauthors of Generations, Inc.: From Boomers to Linksters-Managing the Friction
Between Generations at Work.