Takeaways Not Throwaways
By Becky Pluth
What do Hormel's canned Spam and
good training handouts have in common? They both have an indefinite shelf life.
Because of its longevity, Spam is every trainer's good example of what a
handout should be-something that gets put on the shelf, and not in the
"circular file" before the participants have even exited the training room.
As you are creating materials for
your session, be cognizant of your audience and keep in mind the following tips
to increase the shelf life of your materials after your session:
Participants expect handouts. In
fact, a lot of people will equate the quality of the class by the handout.
- Use color! People love
color and images. If your budget is tight, only print the cover in color and
use colored paper here and there throughout your workbook to draw attention to
certain pages or sections. If your budget is really tight, at minimum use color
cardstock for your cover page.
- Bind your handout. Whether it is
a coil, comb, wire, tape or saddle stitch, a handout
that is bound is difficult to get rid of and has a longer shelf life.
- Include
job aids and behavioral checklists for your content. Use checklists, provide
templates, flowcharts or any other valuable tool that can be re-purposed and
referenced later.
- Make
the handout interactive. Fill-in-the-blanks, note pages, and activities that
are completed during the session all get the learner into the handout which
gets them in their takeaway so they know where things are later. If you are
using your PowerPoint as a handout, print it with three slides per page with
notes, lines AND have blanks in the slides for them to fill in.
- Label each page of your handout
and include the date and page numbers. I can't tell you how often handouts have
no page number or title making it difficult to get everyone on the same "page."
- Chunk It. Create a handout with
three sections, if appropriate.
The Need to Know - all the
content you commit to cover.
The Nice to Know - content that
is complete that you may or may not cover
depending on time.
The Where to Go - after they are
out of class, they are able to get more
information about the topic.
- Foster
curiosity. Create pages that jump off the page and allow the participant to
wonder what is coming.
- Learning
objectives. List them out at the beginning and then stick to them. Be sure to
use verbs that are measurable! Verbs like understand, learn, know and cover are
not measurable. Instead try verbs like define, compare, identify
and examine.
Under-promise
and over-deliver and, while you may not have your own fan club like Spam,
your training and its handouts will provide your participants with resources
indefinitely.
Have additional ideas for
making resources useful? Send your creative training tips to ctteditor@bobpikegroup.com.
This tip originally appeared in Bob Pike's Creative Training Techniques
newsletter. Used with permission.
Becky Pluth is vice president for training and development at The Bob Pike Group. You can follow her on Twitter at @pluthb.